Terms and Conditions

Effective Date: 1st July 2025.

Welcome to Dolpreet! By using our website (www.dollpreets.com) and placing an order, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. General Information

Dolpreet is an e-commerce platform dedicated to providing quality healthcare and home care products to customers across India. These Terms and Conditions govern your use of the website and the services we offer.

By accessing or using our website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

2. Service Coverage

Dolpreet currently offers its services exclusively within India. Orders placed from outside India will not be processed or shipped.

3. Product Information and Availability

We strive to ensure that product details, descriptions, and prices displayed on our website are accurate. However, typographical errors, pricing mistakes, or unintentional inaccuracies may occur. We reserve the right to correct any such errors and to update information at any time without prior notice.

Product availability is subject to change without notice. If a product is unavailable after an order is placed, we will inform you and process a full refund, if applicable.

4. Orders and Payments

All orders are subject to acceptance and confirmation. Upon placing an order, you will receive an order confirmation email with the order details. We accept various secure payment methods, including credit/debit cards, UPI, net banking, and other popular payment gateways.

We reserve the right to cancel or refuse any order at our discretion, including due to limitations on quantities, errors in product or pricing information, or issues identified by our fraud detection system.

5. Shipping and Delivery

Shipping is completely free across India. We do not charge any additional shipping fees.

Delivery times may vary depending on your location and product availability. Estimated delivery timelines are provided during the checkout process. Delays due to unforeseen circumstances such as weather, logistics issues, or public holidays are beyond our control.

6. Cancellation, Returns, and Refunds

Order Cancellation: Orders can be cancelled before they are shipped. Once shipped, cancellation requests will not be accepted.

Return Policy: Returns are accepted only for damaged, defective, or incorrect products. Requests must be made within 3 days of delivery.

Refunds: Refunds, if applicable, will be processed within 7-10 business days via the original payment method.

For return or refund assistance, please contact our customer support at [Insert support email/contact number].

7. Intellectual Property

All content on the Dolpreet website—including images, product descriptions, logos, graphics, and designs—is the property of Dolpreet and is protected by applicable intellectual property laws. You may not reproduce, modify, or distribute any content without our prior written permission.

8. User Conduct

You agree not to use the website for any unlawful purpose or in a way that may harm, disable, or impair the website’s functionality. Any misuse or fraudulent activity may result in legal action and termination of your access.

9. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to our privacy practices.

10. Changes to Terms and Conditions

Dolpreet reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of those changes.

11. Governing Law

These Terms and Conditions are governed by and construed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Insert City, e.g., New Delhi].

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please reach out to us at:

📧 Email: support@dollpreets.com
📞 Phone: xxxxxxxxxx
📍 Address: xxxxxxx xxxxxxx

Thank you for choosing Dolpreet – your trusted partner for healthcare and home care products.