Refund Policy

At Dolpreet, your satisfaction is our top priority. We strive to offer quality healthcare and home care products delivered right to your doorstep with free shipping anywhere in India. However, if you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:
The product delivered is damaged, defective, or not as described.
You received the wrong product.
The item is missing from the package or was not delivered.

Please note:

Refunds are not applicable for products damaged due to misuse or negligence.
Products marked as non-returnable or perishable (like certain health or hygiene items) are not eligible for refunds unless they arrive damaged or defective.

2. Refund Request Timeline

To be eligible for a refund:

You must raise a request within 7 days of receiving the product.
Send an email to support@dollpreets.in with your order ID, product details, and clear photos of the issue.

3. Refund Process

Once your refund request is approved:

You’ll be notified via email or phone.
The refund will be processed to your original payment method within 7–10 business days.
If the product needs to be picked up, Dolpreet will arrange free reverse pickup (where serviceable).

4. Cancellation & Order Modifications

Orders can be cancelled before they are shipped. Once dispatched, cancellations are no longer possible.
To modify or cancel your order, please contact us promptly at support@dollpreets.in or call +91-XXXXXXXXXX.

5. Non-Refundable Scenarios

Refunds will not be granted in the following cases:

The product was damaged after delivery due to misuse.
Product returned without original packaging or accessories.
Delay in delivery due to incorrect address or unavailability of the recipient.

6. Need Help?

If you have any questions about your refund, feel free to reach out to our support team at:

📧 support@dollpreets.in
📞 +91-XXXXXXXXXX
🕒 Customer Support Hours: Mon–Sat | 10 AM – 6 PM